RETURNS/EXCHANGES: GoldenHairLLC products are handmade hair care products. Being that these are naturally made hair care products, There are ABSOLUTELY NO returns or exchanges on GoldenHairLLC hair care products that have been SHIPPED, or marked as DELIVERED. If you have any questions or concerns, please feel free to contact us. Refunds are ONLY possible within the first 24HRS of placing your order. But if you are unhappy with your purchase or unsatisfied for any reason, please do not hesitate to reach out to us at Goldenhairinfo@gmail.com
Our Hair care products are Handmade, so when ordering our hair care products please keep in mind that all orders have a processing time of 3-7 business days (NOT INCLUDING WEEKENDS) until items ship out. Orders will be shipped through USPS Priority Mail and DHL for international orders and will arrive to the customer in 1-2 days is EXPRESS shipping was selected or 3-5 business days for STANDARD shipping was selected.
When ordering our custom wigs, bundles, and clip in extensions, all orders have a processing time of 3-5 business days (for customization) and will be shipped through USPS Priority Mail and will arrive to the customer in 3-5 days from the ship date.